FREQUENTLY ASKED QUESTIONS

General Questions

What are G-Snap! events?

A G-Snap! event is embeddedable into any website providing your readers with live updates, moderated community commentary, photos, tweets and more - all in a single location. Combined with powerful moderation tools, an event can be just as relevant and "produced" as any article published online. A G-Snap! event also provide enterprise customers with new monetization opportunities to increase site revenues as event have been proven to dramatically increase viewer engagement.

How do I create an event?

From the G-Snap! homepage, simply click "Create an event". Or, you can create one now...right here! Create an event now!

Moderating user comments

Moderating user comments is core to a good event with an audience greater than roughly 30+ commenters. As you'll notice, when you create your event, there's a column for pending comments from which you can manage both comments and users. Optionally, you can turn moderation off or even disable viewer comments.

Tip: you can also "trust" a user allowing all their comments (past and future) to be auto-approved. "Trusting" someone is a great feature to use during a Q&A sessions where you can assign questions to your trusted viewers.

Hosting a Q&A Session on G-Snap?

Unique to G-Snap! is a Q&A feature for your live events. The Q&A feature allows users to ask questions, you to answer them, and for them to appear as a single comment. Simply turn on Q&A mode in the event settings module and start taking questions. This is also a great feature while you're at a conference live blogging a panel session!

Tip: did you know you can assign questions to your trusted viewers for them to answer questions. This is useful if you're hosting a celebrity who might not be familiar with the G-Snap! console. Simply invite them to join, set them as a trusted user, assign the question, and they'll have the option to reply to questions from their view!

Check out our Q&A demo video on Youtube. Watch now.

My event starts in a week. Can I create my event now?

Yes, while you're creating your event, you'll notice that there's a neat option for "Event Start: at a specific date/time". Simply tell us the date and the time and your event won't go "live" until then. You can of course still view it and add comments but going "live" won't happen until your start time passes.

Can I use G-Snap! from my mobile phone?

Yes, G-Snap! from your phone is just as easy as from your desktop. Go to http://gsnap.com on your mobile phone to get started. You can also attend any event you wish. Read the mobile section below for more information.

Do I need a G-Snap! account to comment?

No, our goal is to make our system one that is very easy for your viewers to interact with. There are a few things that you do need an account for including following other users, adding your photo, or creating an event.

Your Event. Your Website.

Can I embed a G-Snap! event into my website?

It's easy! Simply create the event as you usually would and select the embed button on the bottom of the G-Snap! console. From there, just copy and paste the code into your website! Don't forget, you can also change the height/width of the event to perfectly fit into your site.

Once an event is over, can I keep it up on my site?

Yes. In fact, we encourage it! G-Snap! events are permanently archived on G-Snap! meaning they can stay live on your site as long as you'd like. You never know, someone might want to come back and re-live your event (think more eyeballs viewing your pages).

Is extra bandwidth required to host a G-Snap! event on my site?

No extra capacity or bandwidth is needed to run an event on your site. We take the load off your shoulders so you can focus on having a great event.

Advanced Features

How do I moderate viewer comments?

Option 1: If moderation is turned off, as the moderator you can hide individual comments as they come in (or you ban specific users). You can always change your mind and set moderation to "on".

Option 2: set moderation to "on" when you create your event or via the event settings module. if moderation in on, all viewer comments go into a "pending approval" list. once here, you can approve a comment or promote a viewer to be a "trusted user". the latter auto-approves all future messages. of course, you can also easily ban someone. these options are available to you when you hover over their image, in the pending comment list, or via snapcast settings.

Option 3: set moderation to "comments not allowed" when you create your event or via the event settings module. We don't recommend this setting but it is available as an option to you.

Can I invite someone to help me with my event?

Yes, it's simple to add another moderator. Simply click on the "Additional Settings" link while you're live blogging your event and then add your fellow moderator's G-Snap! username to the list. Note, this user must have a G-Snap! account.

Is it possible to remove a moderator from my event?

If for some reason a fellow moderator is out of line, you can easily remove him or her from the event by the same method you used to add them. Click on the "Additional Settings" link in the "Event Settings" module and remove the moderator in question.

How do I use the game clock for my sports event?

The main functions of the clock are Resume and Play. Simply select to play button to get the clock moving. If you need to pause the clock, simply select the pause button. You can also change the time period by selecting the drop down (you can only do this when the clock is not moving).

Tip: it's a good idea to pause the clock when there's a break in the action (to reflect the actual game clock). If for some reason you have to edit the clock, you can drag the button or put your mouse over the time and enter it in directly.

How do I communicate big changes during my event?

Use the status! It is a great way to let people know about the latest event. For example, use the status to show the latest score or tell people what's coming up next.

How do I upload photos, videos, or other files to my event?

Well, if you're using G-Snap! from your desktop, simply click the "Upload Media" link near the big yellow box where you put in comments. From there, select the file, add a caption, and voila, you're done!

Tip: Did you know you can also upload media via your mobile device? Look below in the mobile section for more information on this nifty little feature.

How do I end my event?

While on the console, click the "over" radio button. You will be prompted prior to your event ending as it's not posibile to resume an event once over. When the event is over, comments of any kind are no longer allowed.

Tip: you can also pause your event by putting your event into Standby.

Is there a language filter?

If you feel the need to "express" yourself in a colorful manner (or for that matter give your viewers the same ability), you can turn off the inappropriate word filter. Please use this with caution as you might have a younger crowd in the audience!

Does G-Snap! provide live stats for my event?

Yes, live statistics are available for moderators. We currently provide the following statistics:

1. Total Unique Viewers
2. Current Viewers
3. Largest Audience (this reports on the largest number of users in your event at any given point)
4. Total Number of Messages

Update your G-Snap! notification emails

To update your notification emails, simply click on "edit profile" from your profile page and select the notifications tab. Once here, you can customize to your heart's content.

How many polls can I create?

At any point in time, you can have up to twenty live and/or draft polls.

Advertising

Can I add my own ads to my live event?

Yes, in a few easy steps it's possible to add media or text ads to any live event. Simply sign up as a premium by contacting us.

How do I insert an ad?

Go to your profile, select the "Edit Profile & Settings" and select the Advertising tab. From there, just follow the instructions.

Can I insert my ads on a schedule?

Yes! You can insert ads every set amount of messages or minutes. Simply pick the ads (and the order in which you want them to appear) and then select the schedule. Becareful to monitor your clickthrough rate as you don't want to overwhelm your users.

Can I track my success?

Most definitely. From the console you can see a quick preview but even more detail is available from the Advertising tab. G-Snap! will tell you how many times a specific ad was published into the live stream, how many times it was clicked, and the clickthrough rate.

I'm not a premium user. How do I enable G-Snap!'s advertising platform?

Simply contact us and let us know what type of events you'll be running, how many people you expect to visit, and we'll get back to you with a quote on becoming a G-Snap! Premium user. Contact us now.

Twitter

How do I add Tweets from Twitter?

There are two ways:

1. Add a Twitter user's tweets directly into your event by typing in their Twitter user name (no @ sign before their name). Once you do, their Tweets will show up in the event live stream with their Twitter avatar.
2. You can search for keywords (or even hashtags) to add an individual Tweet. or if you find a relevant stream, you can auto-approve that user directly from the search results.

Tip: You can move the Twitter search window to the right hand side of your web browser so you can keep one eye on the event and one eye on the Twitter search (auto-refreshes every 30 seconds).

How many Twitter accounts can I have auto-approved at one time?

Currently, this is set to five per event. We figured any more would cause too much work for the moderator. Let us know if you think more is needed!

What happens to an auto-approved Twitter account if I've set viewer comments to "require approval"?

This works hopefully just as you expected. In the same way that comments require approval, Tweets will also require approval. This is a great way to moderate Twitter!

I've auto-approved a Twitter user but their Tweets are not showing up. Now what?

Unfortunately, Twitter has a few performance issues every once in a while. With that said, you should try to remove the user and add them back in. Also, double check the Twitter username spelling.

Profiles

What are the benefits of following another G-Snap! user?

Great question! The benefit lies in the fact that you'll be notified if they create an event. You'll also notice on your profile page that their events appear in your event activity stream. It's just a great way of being in the know as to what's happening with those you care about on G-Snap!.

Can I block users?

Yes. Simply go to your profile, select "See all" your fans, find that user and "block" them. They'll no longer have access to the events you've created in their event activity and you'll no longer be able to follow them. Becareful though, blocking someone is a permanent action.

RSVP for an event

RSVP'ing for an event is a handy tool! If you RSVP, you'll receive an email alert (or SMS if you enable, look below in mobile for more info) 15 minutes before the start of the event. FYI, if you RSVP "no", no one will know. "No" simply removes it from your event activity list.

How can I find a list of my previous events?

You can view the archive of your events by selecting "My Profile" at the top of each G-Snap! page. On this page, you'll notice a section called "Event Activity" that shows the events you've created as well as the events that have been created by people that you're following. It also shows which events your friends have RSVP'ed for. Of course, you'll also notice that you can filter this list so it contains just your information.

G-Snap! Mobile

How do I upload media to my event from my mobile device?

It's easy. Simply send an email to media@gsnap.com with your media file attached. We recommend adding a title to any upload by specifing it in the subject line of your email.

Note: if you're a multi-tasking moderator running several events at once, add the event ID to the subject line (prior to the title of the image...ie, 5032 The Sharks just scored!) to ensure it goes to the specific event you want. Please also make sure the email account you're emailing us from is registered under the "account settings" tab on your G-Snap! profile as one that can upload media (we do this to ensure only authorized email addresses can add media to your event)

Blackberry users: optimize your G-Snap! experience!

If you have an older Blackberry there might be a few steps to follow if you haven't already modified certain settings. On your phone, go to your web browser and select the Menu key, select Options, and then select Browser Config. Once there, you'll need to enable JavaScript, Support HTML Tables, and Support Style Sheets. There might be other paths to access these settings but regardless, they need to be enabled to ensure a great viewing experience.

If I've RSVP'ed for an event on the web, can I still view it on my mobile phone?

Of course! Any event that isn't private can be viewed on a desktop or mobile phone.

Can I receive an SMS alert before an event is about to start?

Most definitely. With G-Snap!, you can RSVP for an event. And if you do, you can opt-in to receive mobile alerts. To set this up, select the "edit your profile" link on your profile page, adding your mobile phone number on the mobile tab, and select to receive mobile alerts from the notifications tab. It's a neat feature if you're on the go!

My Account

How do I change my password?

If you are logged in, go to your profile, select the "Account Details" tab, and type in a new password. Select "Change" and you're done!

I forgot my password!

Don't you worry. If you've forgotten your password, click on "Sign In" from the G-Snap! homepage and then select the "Forgot Password" link. Enter your G-Snap! username and select "Send Me Email". In a few seconds, you'll receive an email from us with further instructions.

I would like to update the email address I have on record with G-Snap!

To do this, click on "edit profile" from your profile and select the "Account Details" tab.

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